In today’s modern technology world it is inevitable that problems will arise within your IT infrastructure. So we can provide a variety of support options from fixed prices to time based support to suit your needs.   Here is a summary of the support options we can offer.

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Telephone and Remote Support

This is our entry-level contract.  It covers telephone and remote assistance on any of your IT problems.  A support call is defined as hardware or software that was working, but has since stopped or is not working correctly.    

Onsite Server Support

Covers the most critical computer in your business, namely the server.  It covers onsite visits for up to one day per incident included in the price.  Additional time required to resolve the issue is charged at a reduced rate.  Typically server issues are resolved within a few hours especially if preventative maintenance has been performed regularly.  The price is per month per server.  If you do not call us out within your contract period, a discount will be offered with your contract renewal.

Onsite Network Support

If your server and PC’s cannot communicate with each other but are working individually, this is the support contract required. This contract covers problems associated with the network, typically Broadband Routers, Firewalls, Network switches and cabling.  Prices are charged per month. If you do not call us out within your contract period, a discount will be offered with your contract renewal.

Preventative Maintenance Visit

This contract is invaluable.  We can attend site at an agreed interval and duration to ensure the server and PC’s are updated with the latest Windows security updates.  We also ensure that the server has enough disk space, check backups, run a test restore and complete other relevant checks.  Prices are charged per month and vary depending on the duration of the visit and the frequency.

Pre-Paid Consultancy

This is a way to have a monthly cost for consultancy.  You may decide you want us for 2 days a year.  We give you a discounted price and allow you to spread the cost of the consultancy over 12 months.

Tailored Contracts

We are able to adapt a contract to meet your specific requirements.  If the above support options do not fit with your organisation we can tailor a support contract that does.

Holiday Cover for IT Staff

We are able to provide remote and onsite cover when the person responsible for IT is away on business, off sick, and holidays. We charge based on how many days holiday cover you require and split that cost over 12 months to give you a monthly fee. This is a discounted rate.  Any unforseen cover required will be charged separately at the reduced rate.

All Inclusive Support

We cover your IT for a fixed cost and it includes some extra benefits.  This is priced per person that uses a computer and covers all costs.

Proactive monitoring is a service that monitors your Server's, PC's and Network Infrastructure.  

It monitors performance, security, vulnerabilities including:-

• ​Microsoft Updates
• Backup Status
• Hard Drive Space
• Hardware Faults
• Warranty Status
• Network Performance
• Network Connectivity
• Memory Usage
• Hard Drive Failures
• Schedules and managed updates
• Third party software updates
• Processor utilisation
• Hard Drive Utilisation
• DNS Issues
• SQL Server Analysis/Health
• Malware & Virus Monitoring
• Failed Logins
• Software Installations
• Power Related Issues
• Scheduled Tasks

​​This service is monitored continually and alerts us to issues via E-Mail and SMS.

The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council.

Confused by all the questions?

Don't panic!  

• We will run through the questionnaire with you.
• Update your Network and Firewall to be compliant.
• Run the various scans required to maintain compliance.

Backup is critical for all businesses. Typically servers are backed up each night and this is good practice. 

However there is often critical information or data, which could be backed up more regularly, or data that is not being backed up at all, for example: -

• Frequent Backups of your accounts system automatically. 
• Sales people may have laptop and rarely visit the office. With online backup there laptops could be backed up overnight. It could even then synchronise this information to your server, for extra resilience.
• Backing up your photos once a week or once a month could prove invaluable if you were to have a problem with your computer. 

This solution is completely managed by 3it. It does use the Internet to store the files, which we have complete control over. It can also be configured to store files on our servers. The benefit of this is that you have local offsite storage and we can readily download the information if required.

The data is stored with the highest level of security. Your files are safer stored in the online backup than they are on your PC or server currently. 

We use the same level of security as financial institutions and the military. A username and password and encryption key is required to access your backups. This is the only way the data can be restored.

INCLUDES 100 days retention of all files deleted or changed.

​Pricing

• ​No upfront Costs.
• 15 pence per GB per month.

In any company, good communication with clients, suppliers and fellow staff is critical. But most small businesses can't afford to buy or maintain expensive premises based telephone systems. We have the perfect business voip communications solution.

Our hosted telephony service is very cost effective  and it has all the features of a high end corporate system. With our hosted telephony business phone service, you're not getting a small PBX with limited capabilities. Instead, you're getting a feature rich high-end PBX at very low cost.

Here are some of the things you can do with our hosted service:

Reduce costs - With no hardware or software to buy or maintain, you save cost in many ways. There is no big capital outlay for a new system. You don't have to hire and train someone to do phone support. You get all the high-end features you need without paying extra. And you don't need to hire a receptionist to answer incoming calls. Our small business phone system does it for you.

Get a professional presence - You can greet your callers with a custom, professional business greeting every time they call. They'll know your company is a professional business. Advanced features like IVR and queuing will handle the calls efficiently, ensuring minimum wait times and correct routing. Distribute your workforce. With a hosted telephony system, you can route incoming calls to any type of phone, anywhere. This lets your employees work from the office, from home, work sites, or on the road. You can even move to a completely "virtual" office, eliminating the expense of office rent.

Pay as you grow - Small businesses often start with a small PBX and have to buy new systems as they grow - or else they pay too much up-front, trying to make sure their system will be big enough to handle future growth. Our hosted telephony phone system lets you start as small as you want and grow to unlimited size, while only paying for what you need.

Never engaged -  With a traditional PBX you often have to buy extra phone lines just to keep callers from hearing a busy signal. Virtual PBX customers just make sure every employee has a working phone (cellular, land line, or VoIP) and never worry about ringing busy. We've got a huge number of incoming lines, and we automatically allocate more lines to your business whenever you need them.

Conference without hassles - Get employees, clients, and/or suppliers together without messy scheduling or a complex reservation system. Every Hostcomm hosted telephony business voip service includes integrated, hassle-free conferencing. There are no PIN numbers to remember, and no third parties to deal with.

Get the features you need at a price that makes sense. Our hosted telephony system includes all of the major features you are likely to want and most are included without extra fees. Don't settle for low-end voicemail or fax systems masquerading as a virtual phone system. Get your small business PBX service from the experts.

You never need to manage your own server again. With hosted servers you get the full power and flexibility of your own server without the hassle. We proactively manage your server to ensure maximum performance, including installing updates.

At the first hint of an issue, we are there to take the necessary steps to keep your server running at the performance level you expect. Now you can invest your time into running your business instead of managing your server.

We offer both physical or virtual server hosting.

We have partnered various wholesalers to provide you with broadband, fibre broadband and leased line packages.   We directly manage your broadband, we bill you the broadband and it is constantly monitored. We get alerted if your broadband fails, details of exchanges that have outages etc.

Why business broadband?

FRIENDLY- Prioritised help from our UK-based support teams.

FIXED- Unlimited downloads for a set monthly price.

FLEXIBLE- One month contract available for extra flexibility.

Benefits of Fibre Broadband

• High download and upload speeds.
• If your servers are hosted externally you’ll need download speeds that really perform to gain good access.
• Fibre broadband beats ADSL hands down in the download stakes.
• Getting higher upload speeds will make a big difference to customers accessing data stored on your own servers, onsite.
• Bigger upload capability will cope with external demand for data you’re hosting - as pulling the data out will use the upload capacity of your connection.

Better business performance

With ever-increasing data demands made by new technology, it’s vital your business has the capacity to compete.

If you’re using Voice, Video or VPN you’ll need better upload speeds than standard ADSL broadband can provide - and with high speeds from business fibre broadband, you’ll get a stable platform to work from.

Business fibre broadband assures up to 75Mbps of throughput, day by day, ensuring you have confidence in your connection - and can rely on a professional image.

Blockmail is a secure email service which works with your existing email service to provide continuously updated virus protection & spam filtering, keeping new and emerging threats away from your network.

Why use Blockmail Anti-Spam / Anti-Virus email filtering?

• Helps keep unwanted email spam from reaching your network.
• Gives peace of mind, allowing you to focus on your business
• Reduces time wasted by users filtering emails
• Avoids lost productivity, protecting companies bandwidth for core business critical systems
• Helps to prevents data leakage, possible litigation and damage to your brand reputation
• Frees up internal IT resources & provides full visibility on your IT security services

How Blockmail Anti-Spam / Anti-Virus works?

• This secure managed email filtering service continuously monitors email traffic immediately blocking spam, and any emails containing viruses.
• Filtering takes place on multiple levels, with layers of security and a vast range of checks carried out on all inbound and outbound emails
• A wide range of techniques continuously build our knowledge base of new and emerging spam threats
• Emails, where illicit content is detected, are quarantined.
• The secure email service operates at internet level, eliminating threats before inbound emails reach client gateways and before outbound emails reach customers or partners.

Features

• Blockmail Content Policy provides an email filtering service for email content and attachments.
• A secure and resilient global network provides reassurance around your company’s online communication, keeping unwanted email spam from reaching your network
• Round the clock support ensures that your business is always protected making Blockmail Anti-Spam / Anti-Virus a market leader
• Granular application of content policies allows users manage data entering and leaving their networks via email
• Easily deployed with a simple change to MX records and requires no hardware or software
• Dashboard, summary, detailed and scheduled reporting providing full visibility on performance of the service and potential threats and usage patterns within the business
• Offers peace of mind and guaranteed performance allowing you to focus on your business
• Protects corporate bandwidth for web, VoIP and other critical systems
• Delivers effective anti spam protection against new and emerging spam techniques.

No required hardware or software, as it is a cloud based service

We have partnered with ActivTrak

ActivTrak’s invisible Agent tracks and measures work activity without relying on human input. This unbiased dataset includes usernames, application title bars, website URLs, activity duration, screenshots, idle time, and USB activity.

Protect your network and devices by restricting access to unsavory or malicious websites with ActivTrak's blocking feature. Further protect your devices by enabling termination alarms to restrict application usage to only necessary applications.

We have partnered with Duo Security.  They are specialists in offering Two Factor Authentication.

Two Factor Authentication is an extra level of security we can provide to gain access to your IT systems.  This is  becoming very import if you use the Remote Desktop Protocol (RDP) as this is often used for hacking attemps.

Multi-Factor Authentication (MFA) - Verify the identity of all users with Duo's strong two-factor authentication.

Endpoint Visability - Check that your users' devices meet your security standards before granting them access.

Adaptive Authentication & Policy Enforcement - Set policies to grant or block access attempts by user or device, based on contextual factors.

Remote Access & Single Sign-On - Seamless and secure access to cloud and on-premises applications and servers.

Virtual Machine Backup

Altaro VM Backup's affordable pricing doesn't mean it lacks on features. You get the best deduplication in the industry, efficient compression algorithms, multiple offsite backup options and continuous WAN-optimized replication. You'll get a backup solution packed with powerful tools and great performance at unbeatable value.

Altaro VM Backup is designed for ease of use but packs great performance and powerful features to meet your disaster recovery needs.

Office 365 Backup

Why do I need a backup solution for my Office 365 mailboxes?

There's a common misconception that Microsoft fully backs up Office 365 data as part of the subscription, but this is not the case.

Microsoft doesn't provide native options to back up Office 365 mailboxes – Microsoft is responsible for providing the necessary infrastructure and ensuring Office 365 works, but it's the customer's responsibility to protect its Office 365 data.

Microsoft cannot help with unexpected data loss or damage – Having a solid backup solution in place ensures that even if mailbox items disappear from the network or are rendered useless, the customer has access to a backed-up copy, eliminating problems or repercussions that could arise from the missing data.

Problems with accessing and searching email data – Without a single backup location for a company's mailboxes, this data cannot be protected and stored centrally for easy access, searching and recovery.

That's why you need to backup Office 365 mailboxes.

No one wants a disaster. Being able to communicate to your customers and suppliers to show you are still in business is the most important part.

We can help you design a disaster recovery plan.  Having worked for a company who had a fire aids us to give beneficial advice to what really happens.  Everyone concentrates their disaster recover plan around their IT.  IT is no use if you do not have premises to work from.  We have alliances with landlords and commercial agents to help with this process.

The initial meeting is completely free of charge to discuss your Disaster Recovery plan.  We have worked with a few clients that have had their own disasters and got them working quickly and efficiently.

Please contact us for further information. 

We are able to source pretty much any make of hardware and software at competitve prices.

We have partnered with some of the leading manufacturers.  

We can also provide hardware and software we are not specifically partnered with.

Why buy from 3it and not the Internet?

We you can grab a bargain from the Internet and if thats your choice we do not have a problem with it.  However all hardware purchased through 3it has the following completed before we install.

• Check it is working and not damaged
• If it is a PC or Laptop we completely reload with latest build of Windows.  We also ensure all the latest updates.  We alo install any Antivirus software and other products we can before we visit site.

• This service is included and would approximately be £75.00 of our time to complete with the same item purchased from the Internet.  
• We will also liaise with the manufacturer should their be an issue whilst it is in warranty.

Therefore it could make us cheaper!

If its broken!

We can fix it!

Thats all we can say really.  Apart from a free no obligation quotation.

We can also offer data recovery from faulty hard disks etc.

If you’ve lost data, the challenge is finding someone trustworthy to retrieve it, or sometimes just to clear down a hard disk you no longer want to use. It’s all about peace of mind.

We have based our business on understanding what our customers need:

• Someone that they can talk to easily and who offers an affordable service.
• Removing the risk and making it very easy to work with a specialist.